At Ivytress, we are committed to providing you with the best shopping experience. Please take a moment to review our shipping policy to understand how and when your order will be processed and delivered.

All orders will be processed within 3-4 business days from the date of purchase. Processing includes order verification, quality checks, and packaging. You will receive a confirmation email once your order has been processed and is ready for shipment.

Once your order has been processed, it will be shipped within 7-12 business days.
Shipping times may vary depending on your location and the shipping method selected at checkout.
We offer free worldwide shipping to our customers. Once your order is placed and the custom production is completed, air shipments are sent out every Wednesday and Saturday. While most p

roducts will be shipped by air, with an estimated delivery time of 7-10 business days, Some of the topper will also be sent via air freight.
For 4D air fiber mattress toppers, we ensure the product remains intact to preserve your sleep experience. However, due to its size exceeding air freight requirements and weighing between 20 to 40 lbs, the first leg of the journey will be by sea, followed by FedEx for the second leg. Delivery typically takes around 15-20 business days.

We are pleased to offer free shipping on all orders, regardless of order value or destination. No additional shipping fees will be applied at checkout.

Delivery times are estimates and commence from the date of shipping, rather than the date of order.
Please note that delivery times do not include weekends or holidays, and delivery may be delayed due to unforeseen circumstances such as inclement weather or customs delays.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
You can track your order through the provided link or directly on our website under the “Track Order” section.

International shipping times may vary depending on the destination and shipping method selected.
Please be aware that international orders may be subject to customs duties and taxes, which are the customer’s responsibility Shipping

If you experience any issues with your order, such as delays, damage, or lost packages, don’t hesitate to get in touch with our customer service team at support@ivytress.com for assistance.
We will do our best to resolve any issues promptly and ensure your satisfaction.

Thank you for choosing IVYTRESS! We appreciate your business and look forward to serving you.