FAQ
Our FAQ section addresses the most common questions to make your experience with Ivytress smooth and enjoyable. Built on our commitment to high-quality, sustainable sleep products, we aim to provide clarity and confidence in your choices. For any questions not covered, our team is always here to help.
The Ivytress Mattress Protector is a specially designed zippered cover that provides a protective barrier for your mattress. It safeguards against spills, stains, allergens, dust mites, and general wear and tear, enhancing the longevity of your mattress while ensuring a cleaner and healthier sleep environment.
The unique zippered design allows for easy installation. Simply place the protector over your mattress and zip it securely around the edges. This design not only ensures a snug fit but also prevents shifting or bunching, so you can enjoy uninterrupted sleep without the hassle of readjusting your bedding.
We offer a wide range of sizes to accommodate different mattress dimensions, including Twin, Full, Queen, King, and California King. This ensures that no matter the size of your mattress, you can find the perfect fit for optimal protection.
Yes, the Ivytress Mattress Protector is made from high-quality waterproof materials. This feature protects your mattress from liquid spills, accidents, and other moisture-related issues, making it an excellent choice for families with children or pets.
Absolutely! The Ivytress protector is designed to be compatible with all mattress types, including memory foam, innerspring, and hybrid mattresses. It will not alter the feel or support of your mattress, allowing you to enjoy the benefits of both the mattress and the protector.
Cleaning the Ivytress Mattress Protector is simple. You can machine wash it on a gentle cycle using cold water and mild detergent. For drying, tumble dry on low heat or hang it to air dry. Regular cleaning helps maintain hygiene and prolongs the life of the protector.
Yes, the Ivytress Mattress Protector is made from hypoallergenic materials that help to create a healthier sleep environment. It is specifically designed to repel common allergens such as dust mites and pet dander, making it an ideal choice for allergy sufferers.
Shipments are reflected as RTO (returned to origin) under the following circumstances:
– Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
– The address could not be found because either it was incomplete or the pin code was wrong
– You or someone at your delivery address refused to accept the order
Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.
No, the materials used in the Ivytress protector are designed to be quiet. Unlike some other protectors that can crinkle or rustle, our protector allows for silent movement, ensuring that you won’t be disturbed while you sleep.
Yes, the Ivytress Mattress Protector can be used over a mattress pad as long as it fits securely. Just ensure that the combined height of the mattress and mattress pad does not exceed the protector’s dimensions.
Yes, our mattress protector is pet-friendly! It helps protect your mattress from pet hair, spills, and odors, making it easier to maintain a clean sleeping space for both you and your furry friends.
With proper care, the Ivytress Mattress Protector is designed to be durable and long-lasting. Regular cleaning and following the care instructions will help extend its lifespan, ensuring you get the most value from your purchase.
Yes, all Ivytress products come with a warranty. Please refer to the warranty card included with your purchase for specific details regarding coverage and duration, so you can shop with confidence.
Yes, we understand that online shopping can be challenging. If you are not satisfied with your purchase, we offer a return policy. Please check our return policy page for instructions on how to initiate a return.
Yes, the Ivytress Mattress Protector is fully machine washable. Simply follow the cleaning instructions for best results. This convenience makes it easy to maintain a clean and hygienic sleep environment.
No, our mattress protector is designed to be breathable and comfortable, ensuring that it does not alter the feel of your mattress. You can enjoy the support and comfort of your mattress while benefiting from the protection provided by the Ivytress protector.
If you experience any issues with your mattress protector, such as defects or damage, please contact our customer service immediately. We are committed to providing excellent customer support and will assist you with a replacement or refund.
We recommend avoiding bleach, as it can damage the fabric and affect the protector’s performance. Instead, use a mild detergent for effective cleaning without compromising the quality of the material.
To determine the correct size for your Ivytress Mattress Protector, measure your mattress’s length, width, and height. Refer to our sizing chart available on the product page to select the perfect fit.
We have created a referral program to thank our customers for referring their friends and family.
For more information, please refer to our referral program terms & conditions.
By creating a clean, allergen-free environment, the Ivytress Mattress Protector helps improve overall sleep quality. A healthier sleep space can lead to better rest, reduced allergy symptoms, and enhanced overall well-being.
If you encounter issues with the zipper or any other part of the mattress protector, please reach out to our customer service. We stand behind our products and will assist you with any problems.
Easy Installation Guide for Your Ivytress Mattress Encasement